E-commerce News You Should Know About…

New Tax Rules for Selling to European Countries

 

If you haven’t heard, the European Union has new rules on value-added tax (VAT), which took effect on January 1.

To put it simply, ANY businesses selling digital goods and delivering them electronically to customers in European Union member countries will be required to collect and pay VAT based on the VAT rates of the country where the customer is located and does apply to businesses based outside the EU who sell to consumers in the EU.

So what does that mean to you? Well, if you are selling digital products to European Countries, it might be something you want to have us setup in your tax settings to collect the tax for those specific countries.

What are the consequences if you don’t? This is a new thing, so we are not sure on that and would probably advise asking your accountant.

If you want help with us setting up your shopping cart so that you are in compliance, contact us at assist@smarttofinish.com, we are happy to help.

The Simple 5 Step Email Marketing Plan

Is your email marketing a well-oiled machine? The simple 5 step email marketing plan.

Now, if you are like any other business online you more than likely incorporate email marketing into your marketing arsenal. You need to ask yourself, are your emails creating the sales you need them to create to sustain your business? Most online business owners would answer no that that question. I am going to share with you a proven system to get your email marketing working for you like the power house that it should be.

First, let me be clear you don’t need the biggest most expensive piece of software and you are not going to need a mega list to see results from this simple 5 step plan.

Each and every email that you send out needs to have one of five clear and understandable purposes.

Indoctrinate– This email is to teach them who you are.
Engage– This email it to engage with your leads and get them to purchase your products/services.
Ascend– This email is to get them to purchase additional products/services from you.
Segment– This email will tell you what they want to purchase next.
Re-engage/Win Back– This type of email is to bring them back into your sales funnel.

Each one of these emails is dependent on the previous email which creates 5 different stages of email marketing.

The process looks something like this:

5 Step mail Marketing

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Not utilizing this simple 5 step email system can be a very costly mistake. Once you understand this email system and how each email works you will be able to create dynamic auto responders that work.

Each step must be done in a specific order because you can’t have one without the other. For example you can’t have engagement from your list until you have introduced yourself. And you can’t segment your lists until you have engagement. Make sense?

Let’s take a closer look at each step in chronological order.

Step 1- Indoctrination (Introduction)

Once you have a lead that has opted in what do you do?

The first step in the 5 step process is going to be to introduce yourself and your organization. In this first email you are going to indoctrinate them into your system/processes.

This first email is going to:

  • Tell them who you are
  • Tell them what you and your organization stand for.
  • You are going to tell them why you are different.
  • You want to let them know what they should expect from you.
  • Let them know how often they will hear from you.
  • And let them know what they should do next or what the next step is.
  • This type of email they will only receive one time

Step 2- Engage with your lists

The purpose of engagement emails is to convert your leads into customers. These emails should be making offers to your lists. Your engagement emails should be a series of emails spread out over a designated period of time.

Step 3- Ascension

Every customer you obtain through your engagement series should also receive an ascension series. This is a great way to cross promote other products/services you have or offer higher ticket products/services once you have built trust with lower level products/services.

One great example of this is to offer free content then quickly move to offer additional higher level content by offering a pro level or upgrade.

Step 4- Segmentation Emails

Now the goal of segmenting your lists is to get your potential customers to raise their hand (so to speak) and show a level of interest into something you are offering them.

When they do show interest via an open, click or opt-in they will be placed within the appropriate Engagement Series. This does mean you may have several Engagement Series created for different purposes. For example let’s say you sent an email to Linda and Jim about your free report. Linda opened the email and downloaded the free report. Once she did that it triggered an action in your auto responder to say Linda is interested in this subject/product. Once that has been triggered she is automatically going to receive an upsell offer to a related product/service that you offer.

Now Jim was not interested in this free report which let you know 1 of 2 things 1) he was not interested in this product/service 2) he didn’t have time to open it. The next email could be one of 2 things 1) a new offer 2) the same offer presented in a different way.

Segmenting your lists and moving them through the sales funnels for the different products and services you have can set off a chain reaction of sales.

Stage 5- Reengagement/ Win Back Emails

Okay, now what do you do when your lists lose interest and stop opening or clicking on the emails that you are sending to them?

If you said leave them alone you are making a HUGE mistake. Doing this can and will leave sales just lying on the floor and can results in huge income just lost.

If you want to capitalize on your low hanging fruit it would be in your best interest to set up an auto responder that is designed to re-energize your tired lists. This process brings them right back into your funnel and throws them back up into steps 3 and 4.

One way of doing this is to threaten to take something away if they do not take action now. Another way would be to tell them you miss them and offer them something of value for free if they take action now. Another way to do this is if you offer a free trial moved to a paid service. You could re-introduce the free trial by “extending their free trial”. There are several creative ways of doing this.

If you are looking to have a professional team to create, implement and manage your email auto responders series for you contact the Smart To Finish Virtual Assistant Team. We offer professional email marketing support including Infusionsoft virtual assistant support and can assist you in tailoring this 5 step sales process to your specific needs.

written by – Skye Hawk, Smart To Finish Diva

A Cool Payment Processor

I was recently introduced to a new payment processor for those who are using 1Shoppingcart. It is now an easy option under the gateway setup that I have to encourage everyone to use. It is works with more than just those 1Shoppingcart users – it even works with those using WOO Commerce, WP Commerce and more.

This payment processor is called Simplify Commerce – and it is so cool. There are no monthly fees, no minimums, no setup fees, and super low rates. And, you have your money deposited in just two business days. No more monthly fees, statement fees and expensive rates! AND it accepts all credit card brands – even cooler 🙂

Learn more about it here and let us know what you think! https://www.simplify.com/commerce/

P.S. It has an open API so we are also looking into this for our Infusionsoft users.

A Virtual Assistant’s Review of InfusionSoft

Many clients have posed this question lately during our weekly strategy sessions. Amber “what is your honest take on InfusionSoft since you have had a few clients switch over?”

I love sharing my feedback with clients on my opinion of programs, including InfusionSoft. Coming from my extensive knowledge of 1ShoppingCart, I have to say there are several distinct differences. Both programs have pros and cons and I enjoy working in both of them. So…I have to say I haven’t decided yet which I would recommend over the other. But, I will share with you here what I tell my current clients when asked this question about what I have found that I like about and what I am not to crazy about with InfusionSoft.

PROS:

  • InfusionSoft does has EXCEPTIONAL broadcast and segmenting abilities. That is what it is known for. I absolutely love the way it allows you to segment and send very very targeted emails. Let’s say you want to send an email to those on your newsletter list and EXCLUDE those who have signed up for your teleclass or product you are promoting already. Piece of cake.
  • I love the way you can create a follow up sequence task. For example, you can create a “task” via an email that will prompt a team member or even yourself a to do item after a purchase has been made. Love that. Automation at its best.
  • They have free technical phone support. Gotta give them thumbs up for that. Seriously. Especially as a Virtual Assistant and Online Business Manager it is critical to get immediate support…and FREE.
  • Very detailed customer record section. You can see what emails were sent to each contact, which were opened by them and more. Very very cool.

CONS:

  • Interface is a bit more confusing than most. It has a much harder learning curve (but then again, free support to help you with it!)
  • Shopping cart is not as easy as I would like.  I find there are several steps to take in order to get it setup. (But love the fact that you have shopping cart abilities)
  • Support documents are hard to read. Much easier to just call support again, which is free.

I will continue to share with you as I learn more. There is so much about this program – but for now, I am still on the fence as to which is the best…

1shoppingcart.com: Security warnings on my checkout pages?

This question came in from a Virtual Assistant who took a shopping cart certification class from me a while back.

Q: Why do my clients get a security warning when someone is taken to the billing checkout page?

A: If you are using the 1Shopping Cart system (aka Practice Pay Solutions, Kickstart Cart, Easy Web Automation and more) and you receive security warnings when your checkout page comes up – there is an easy fix!

Most likely you are using the top or buttom html box to custom the look and feel (and if you are not, I highly recommend you do!). If you have not loaded your images, including a header graphic into your carts media center,  any browsers will display a warning message because it is trying to open a secure page (https) that contains un-secure media (somewhere on an unsecured server, ie www.yourwebsite.com/images).

This is something you do not want when trying to make a sale 🙂

This can be easily fixed by first uploading your media images  in the shopping carts media library – and then grabbing the url given for that image to use in your html code.

Hope that helps!

Amber

Calling all virtual assistants! Become cart certified

One of my many hats besides an internet marketing and e-commerce Virtual Assistant is that I  am the National Training Coordinator for Practice Pay Solutions. As a trainer, I teach other Virtual Assistants and Support Professionals how to use the most widely known and used e-commerce, shopping cart system – 1shoppingcart.com.

I’ m so excited that we have scheduled another basic shopping cart certification program this fall. Don’t miss new opportunities to grow your client base because of your lack or self confidence in this 1 stop solution.

Join me on my upcoming4-part series to jump-start your skill set as a support professional and become a shopping cart specialist.

—> 4-Part Training Series Starts September 28, 2009 <— 2 payment plan available!

I hope to see you there!

http://www.carttraining.com

Amber